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Introducing RF Family Services 

Always at Your Service 

RF Family Services has been providing the best Mediation and Family Therapy services in NSW and VIC for more than a decade, superior quality and exceptional client centred service is guaranteed when you work with us.We have helped countless individuals and families overcome a wide range of challenges. 

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About Us

Reliable Services

Since opening our doors, we’ve been committed to providing service of the highest quality, paying particular attention to working efficiently while keeping the lines of communication with our clients clear and concise.

Our mission at Family First is simple: to provide high-quality services in a timely manner. Our team caters to each project’s specific needs to ensure excellence. We hope you’ll find what you’re looking for. For more information or general inquiries, feel free to get in touch today.

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Our Services

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Parenting Mediation 



Reducing conflict and promoting positive relationships. 


The mediation process aims to reduce conflict and promote positive relationships. 

This process can be accessed in-person, online, or over the telephone depending on the situation. Mediation can provide a less stressful and cost-effective alternative to the court process. This confidential and expert-led process involves trained mediators who help with various aspects of family conflict, such as care arrangements, parenting plans, property settlements, financial matters, communication, and special occasions. The mediator's role is to facilitate productive decision-making on key issues, so both parties have a say, and agreements are negotiated and reached. Mediation can also accommodate parents who are unable to communicate directly by allowing for in-person sessions in separate rooms with the mediator acting as an intermediary. In cases where a resolution is not reached, mediators can assist in accessing advisory services, child-focused information seminars, child consultation, and legal referrals.

Couple in Mediation

Property Mediation 

Property Mediation maybe your best option as It's better to settle property and financial issues out of court because mediation is cost effective, quicker, and the people involved get to make decisions instead of a judge. RF Family Services has a four steps process for mediating property disputes that follows the law and is available to any couple going through a separation, even if they have children. Mediation can help people keep their dignity during a tough time.

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Family & Couples Therapy 

Our counselling services cater to individuals, couples, families, and children who require a safe and supportive environment to address any issues or challenges they are facing in their relationships. Through counseling, clients can clarify their situation, gain new perspectives, and work towards positive change that aligns with their priorities. Counselling can offer relief from distress, enhance relationships, and improve overall well-being. Common issues that clients seek counselling for include: - relationship difficulties, - separation, - divorce,- parenting, - grief and loss,- life changes, - mental health concerns, - stress and emotion management, - family violence, - trauma and abuse, - loneliness, and isolation. Prior to commencing counselling, we conduct an assessment to determine whether counselling is appropriate for the client and their circumstances. Our emphasis is on prioritising safety and well-being, and we provide referrals to other appropriate services as needed.


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Questions, comments or requests? Feel free to reach out, we’d love to hear from you.

1300648140

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Meet the founder

Proud and Professional

“Rand Faied is a highly accomplished and resourceful bilingual counsellor, FDRP, mediator, and mindset coach with a wealth of experience in family disputes resolution, program strategic planning, management, and life coaching. 

Rand has helped countless individuals and families overcome a wide range of challenges.As a qualified counsellor, NLP practitioner, mediator, and family dispute resolution practitioner, Rand has spent over a decade working with disadvantaged young people and their families, making a significant impact on their lives.
With an impressive background and credentials, Rand runs a successful family therapy and meditation business, where she creates and facilitates online and face-to-face seminars about mental health and family relationships in addition to individual therapy sessions.
Rand is a passionate advocate for mental health, dispute resolution and wellness, and her dedication to helping others is evident in everything she does. Rand's commitment to excellence and unwavering passion for her work make her a highly sought-after professional in her field. Her approachable nature and ability to connect with people from diverse backgrounds have earned her a reputation as a trusted family advisor and coach, and she continues to make a significant difference in the lives of those she works with.

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Rand Faied 

Founder & CEO

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